error downloading UMM to the server

-=HELL=-Blondie-=HELL=-Blondie Posts: 17Player
edited June 14 in Server Support
server wont download the UMM , aaserver.log shows:

2019.06.14-04.44.06 [30143.93] SteamUGCManager: USteamUGCManager::OnDownloadItemResult Result no/failed network connection. Id: 1121633218
2019.06.14-04.44.06 [30143.93] SteamUGCManager: There was an error downloading map no. 1121633218 Error: (null)
2019.06.14-04.44.06 [30143.93] SteamUGCManager: FSteamUGCRecvItemDownloadResult::ProcessAsyncCallback Id: 1121633218

[2019-06-14 07:10:59] [AppID 203290] Download item 1320915201 result : Failure
[2019-06-14 07:10:59] [AppID 203290] Finished Workshop download job : No connection to content servers
[2019-06-14 07:10:59] [AppID 203290] Detected workshop change : changed cached item 1320915201, new manifest 3383427841240770711


same result on every map for the last 2 days, any ideas ?
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Comments

  • ={101st}=Muzza455={101st}=Muzza455 Posts: 1,001Player
    edited June 14
    Double restart . Switch to a map not umm . Then check admin list.if still not updating you can always manualy upload to server files from your workshop on your pc.
  • -=HELL=-Blondie-=HELL=-Blondie Posts: 17Player
    thanks for responding muzza

    tried all already, followed the log file, these failures happening every 20 minutes, the server has been started more than enough, manually uploading causes "can't vote on that map" message, it could be a good solution for now

  • -SD-DELTON-ACI--SD-DELTON-ACI- Posts: 1,424Player
    To make 100% sure the map is on your server correctly you can manually upload it yourself go to your TCAdmin panel then find File Manager then go to AAPG/Binaries/Win32/steamapps/workshop/content then open the folder 203290 and upload your map there along with the metadata file.
    Remember to delete the one from steam first if its there.

    You can find the map to upload here
    C:\Program Files (x86)\Steam\steamapps\workshop\content\203290
  • -=HELL=-Blondie-=HELL=-Blondie Posts: 17Player
    edited June 14
    To make 100% sure the map is on your server correctly you can manually upload it yourself go to your TCAdmin panel then find File Manager then go to AAPG/Binaries/Win32/steamapps/workshop/content then open the folder 203290 and upload your map there along with the metadata file.
    Remember to delete the one from steam first if its there.

    You can find the map to upload here
    C:\Program Files (x86)\Steam\steamapps\workshop\content\203290

    its not relating my problem, it wont even download the maps to the server, that is my problem, the connection to the workshop falis in some point

    these are the lines from log file regarding the last actions made by UGC manager


    2019.06.14-19.10.04 [15357.19] WarmUpMode: The server is currently downloading User Made Maps (12 of 6)
    2019.06.14-19.10.04 [15357.19] WarmUpMode: No longer waiting for updates
    2019.06.14-19.10.04 [15357.19] WarmUpMode: There was an error downloading some maps.
    2019.06.14-19.10.04 [15357.39] SteamUGCManager: USteamUGCManager::OnDownloadItemResult Result Generic Failure. Id: 686725530
    2019.06.14-19.10.04 [15357.39] SteamUGCManager: There was an error downloading map no. 686725530 General Failure
    2019.06.14-19.10.04 [15357.39] SteamUGCManager: FSteamUGCRecvItemDownloadResult::ProcessAsyncCallback Id: 686725530
    2019.06.14-19.10.04 [15357.72] SteamUGCManager: USteamUGCManager::OnDownloadItemResult Result Generic Failure. Id: 887070668
    ..........

    anyway it might be steam problem, ill try there
  • ={101st}=Muzza455={101st}=Muzza455 Posts: 1,001Player
    May be an idea to list the maps having probs downloading to see if anyone else having issues with the same maps.
  • -=HELL=-Blondie-=HELL=-Blondie Posts: 17Player
    im pretty sure its a local problem, these maps are popular
  • -=HELL=-Blondie-=HELL=-Blondie Posts: 17Player
    anyway, UGC still fails to connect, using the MANUAL method for now, UMM working fantastic, thanks all.

  • -=HELL=-Pr0b3-=HELL=-Pr0b3 Posts: 97Player
    I went and had another look Blondie,

    I deleted the server and reinstalled everything.
    Added all the maps we wanted again,

    ||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||

    [SteamUGCManager.SteamUGCManager]
    ServerSubscribedItems=(IdString=1194091526)
    ServerSubscribedItems=(IdString=1729260836)
    ServerSubscribedItems=(IdString=1458729342)
    ServerSubscribedItems=(IdString=581035023)
    ServerSubscribedItems=(IdString=599620762)
    ServerSubscribedItems=(IdString=940999512)
    ServerSubscribedItems=(IdString=602191914)
    ServerSubscribedItems=(IdString=673199138)

    [AALauncher.ClientSettings]
    Connection=true

    [AALauncher.ServerSettings]
    IPAddress=dhcp
    SteamPort=80-200,42
    GamePort=200-250,300-350,9
    QueryPort=400-402,408-900,456456456
    GameVersion=1.0.0.0

    [AALauncher.LogSuppressionDefaults]
    SuppressedLogEntry=SteamUGCManager
    SuppressedLogEntry=TriggerSteamUGCMapsUpdate

    [IniVersion]
    0=1561801523.000000

    ||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||

    +MapRotationList="FLO_RockyRoad_EX"
    +MapRotationList="FLO_Overload_VIP"
    +MapRotationList="FLO_Raptus_EX"
    +MapRotationList="FLO_Coldfront_C4"
    +MapRotationList="FLO_Redline_VIP"
    +MapRotationList="FLO_Rusneyev_EX"
    +MapRotationList="FLO_UrbanAssault$76561198013840783_TH"
    +MapRotationList="FLO_Crossfire$76561198253001376_C4"
    +MapRotationList="flo_AGsJunkyard$76561198000895822_ex"
    +MapRotationList="FLO_MudBoggin$76561198080468005_c4"
    +MapRotationList="FLO_ALLEY$76561198031959356_th"
    +MapRotationList="flo_blackwidow$76561198015172632_vip"
    +MapRotationList="flo_DrugCamp$76561197970938710_TH"
    +MapRotationList="FLO_Decerpt$76561197971401004_ac"

    ||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||

    +MapVoteList="FLO_Uptown_EX"
    +MapVoteList="FLO_Uptown_VIP"
    +MapVoteList="FLO_Watchdog_AC"
    +MapVoteList="FLO_Watchdog_C4"
    +MapVoteList="FLO_UrbanAssault$76561198013840783_TH"
    +MapVoteList="FLO_Crossfire$76561198253001376_C4"
    +MapVoteList="flo_AGsJunkyard$76561198000895822_ex"
    +MapVoteList="FLO_MudBoggin$76561198080468005_c4"
    +MapVoteList="FLO_ALLEY$76561198031959356_th"
    +MapVoteList="flo_blackwidow$76561198015172632_vip"
    +MapVoteList="flo_DrugCamp$76561197970938710_TH"
    +MapVoteList="FLO_Decerpt$76561197971401004_ac"

    ||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||

    Still Logfiles show problems:

    [2019-06-29 14:55:19] Update workshop job for app 203290 canceled: No details (No connection to content servers)
    [2019-06-29 14:55:19] [AppID 203290] Cleared workshop info for item 602191914
    [2019-06-29 14:55:19] [AppID 203290] Download item 602191914 result : Failure
    [2019-06-29 14:55:19] [AppID 203290] Finished Workshop download job : No connection to content servers
    [2019-06-29 14:55:19] [AppID 203290] Starting Workshop download job
    [2019-06-29 14:55:19] [AppID 203290] Detected workshop change : changed cached item 602191914, new manifest 6156985116014744697
    [2019-06-29 14:55:19] [AppID 203290] Workshop update job started while app is running, commit : yes
    [2019-06-29 14:55:19] Update workshop job for app 203290 canceled: No details (No connection to content servers)
    [2019-06-29 14:55:19] [AppID 203290] Cleared workshop info for item 673199138
    [2019-06-29 14:55:19] [AppID 203290] Download item 673199138 result : Failure
    [2019-06-29 14:55:19] [AppID 203290] Finished Workshop download job : No connection to content servers

    ||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||

    Yes adding the maps manually work, its just more work.
    Anyone know a fix to make the server download the maps?
    Server does prompt to users having to download and users download them when joining.
    But server does not actually have the maps so they can not be voted for unless we manually upload the maps to the server first
  • -SD-DELTON-ACI--SD-DELTON-ACI- Posts: 1,424Player
    Do you play a stock map before you switch to umm or do you just switch server to umm as soon as you start.
  • -=HELL=-Pr0b3-=HELL=-Pr0b3 Posts: 97Player
    play a stock first, then swap to another stock, and then try a umm
  • -=HELL=-Blondie-=HELL=-Blondie Posts: 17Player
    good try, the beer is on me B)

    "you live only once, don't waste your time just find me something to rhyme"
    quote from : -=[TOS Violation]=-Blondie's "Surfing on Mars"
  • Swinging-SafariSwinging-Safari Posts: 5Player
    Anyone find a fix for this issue ?..having the same deal on all 3 of my servers , wont download any new UMMS though the old ones work fine , have to manually do it as mentioned above but have to then place them in rotation or vote list to play them as you cant pick them from Admin list as when they download normally , still get the message in game " server downloading maps" but just seems to time out after a while but keeps trying every new map start
  • -=HELL=-Pr0b3-=HELL=-Pr0b3 Posts: 97Player
    Ok then I think I know what it is.
    Check your server log files regarding "workshop"

    The UMM workshop servers where the maps are stored is probably down.
    Who's in charge of that I do not know.

    Hopefully they fix it soon
  • Swinging-SafariSwinging-Safari Posts: 5Player
    Ok has it gone down before? thanks for the info
  • ={101st}=Muzza455={101st}=Muzza455 Posts: 1,001Player
    Steam issue releasing umm content to servers.
    We need a dev on this .
    Many servers now .
    I wake up to my steam lighting up with multiple clans messages about this topic.
    Steam AAPG sync issue.
    PLEASE PLEASE PLEASE
    Someone get hold of this situation and report to steam.
  • -=HELL=-Pr0b3-=HELL=-Pr0b3 Posts: 97Player
    I flagged my post earlier for a mod and a dev to check ;)
  • ={101st}=Muzza455={101st}=Muzza455 Posts: 1,001Player
    Could this be a recent changes in steam .
    Ie ... security policy changes . Do server providers need to agree something before steam allows access again to workshop content.
    We all get updates to security policies and ageement on our personal devices .
    So do server companies get the same ?
  • x[BoW]x|NotoriouS^x[BoW]x|NotoriouS^ Posts: 7Player
    I am having the same issue. Server error logs indicate the server can't connect to the steam network.

    We have tried to manually upload the maps to the server. The maps do show up in the Vote Menu however, when you select a UMM it says "can't vote on this map"

    Makes me feel better its not just me having the issue. I have servers with Gameservers and EO Reality, both servers have the same issue.
  • -=HELL=-Pr0b3-=HELL=-Pr0b3 Posts: 97Player
    edited July 1
    I am having the same issue. Server error logs indicate the server can't connect to the steam network.

    We have tried to manually upload the maps to the server. The maps do show up in the Vote Menu however, when you select a UMM it says "can't vote on this map"

    Makes me feel better its not just me having the issue. I have servers with Gameservers and EO Reality, both servers have the same issue.

    You need to actually also manually upload the umap file of the map itself to the ser files.

    Aapg/aagame/cookedpc/maps/

    Then also maybe add it on the rotation list(uncertain if its needed)
  • ={101st}=Muzza455={101st}=Muzza455 Posts: 1,001Player
    edited July 1
    ATM this is the only way to get new or updated maps back on the servers.
    i am still getting multiple messages from server owners with the same issues , not specific to any provider.
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