AAPG does not launch

{P-A-S}Dark{P-A-S}Dark Posts: 1Player
Hello,

I have a problem where the game does not launch. When i launch the game via Steam the small AAPG logo appears, then game seems to go fullscreen but you can still see windows desktop and then it crashes.

the issue seems to be KernelBase.dll but i have not been able to find a fix for that. Previously there were some additional errors but i managed to fix these (logs below)

things I did:

- Windows update roll-backs;
- reinstall of the game
- veryfing game cash files via steam
- reinstalled / updated video card drivers
- deleted C:\Users\majew\OneDrive\Documents\My Games\America's Army Proving Grounds\ directory
- reinstalled / updated / clean installed visual C++
- reinstalled / updated / clean installed microsoft net framework
- sfc / scannow /verifyfile etc. and trying to repair KernelBase.dll and other files that previously reported errors. KernelBase.dll

Thank you in advance for your help. Log files (excerpts) below

AAClient backup:

2022.01.01-23.33.48 [0017.91] ScriptLog: AAUI_ComponentController::ChangeState(MainMenuState, True) CurrentStateName:'MainMenuState' PreviousState:'MainMenuSplashState'
2022.01.01-23.33.48 [0017.91] ScriptLog: OnlineAAUInterfaceImpl(OSS.AAUInterface).EmailVerified:'true'
2022.01.01-23.33.48 [0017.91] ScriptLog: OnlineAAUInterfaceImpl(OSS.AAUInterface).AccountLinked:'true'
2022.01.01-23.33.48 [0017.91] ScriptLog: OnlineAAUInterfaceImpl(OSS.AAUInterface).EmailVerified:'true'
2022.01.01-23.33.48 [0017.91] ScriptLog: OnlineAAUInterfaceImpl(OSS.AAUInterface).AccountLinked:'true'
2022.01.01-23.34.12 [0041.91] Log: UAAGameEngine::Exec: Now shutting down steam server connections
2022.01.01-23.34.12 [0041.91] Log: AAGame running in client/standalone mode, resisting urge to destroy steam before quit.
2022.01.01-23.34.12 [0041.91] Log: Closing by request
2022.01.01-23.34.12 [0041.91] Log: appRequestExit(0)
2022.01.01-23.34.13 [0042.33] Exit: Preparing to exit.
2022.01.01-23.34.13 [0042.49] Exit: Game engine shut down
2022.01.01-23.34.13 [0042.57] TobiiEyeX: FTobiiEyeXController::EyeXShutdown()
2022.01.01-23.34.13 [0042.57] TobiiEyeX: FTobiiEyeXController::UnregisterConnectionStateChangedHandler()
2022.01.01-23.34.13 [0042.57] TobiiEyeX: TX_RESULT_EYEXNOTINITIALIZED = txUnregisterConnectionStateChangedHandler()
2022.01.01-23.34.13 [0042.57] TobiiEyeX: FTobiiEyeXController::UnregisterStateChangedHandler()
2022.01.01-23.34.13 [0042.57] TobiiEyeX: TX_RESULT_EYEXNOTINITIALIZED = txUnregisterStateChangedHandler(userPresence)
2022.01.01-23.34.13 [0042.57] TobiiEyeX: FTobiiEyeXController::UnregisterStateChangedHandler()
2022.01.01-23.34.13 [0042.57] TobiiEyeX: TX_RESULT_EYEXNOTINITIALIZED = txUnregisterStateChangedHandler(status.gazeTracking)
2022.01.01-23.34.13 [0042.57] TobiiEyeX: FTobiiEyeXController::UnregisterQueryHandler()
2022.01.01-23.34.13 [0042.57] TobiiEyeX: TX_RESULT_EYEXNOTINITIALIZED = txUnregisterQueryHandler()
2022.01.01-23.34.13 [0042.57] TobiiEyeX: TX_RESULT_EYEXNOTINITIALIZED = txUnregisterEventHandler()
2022.01.01-23.34.13 [0042.57] TobiiEyeX: TX_RESULT_EYEXNOTINITIALIZED = txDisableConnection()
2022.01.01-23.34.13 [0042.57] TobiiEyeX: TX_RESULT_EYEXNOTINITIALIZED = txReleaseObject()
2022.01.01-23.34.13 [0042.57] TobiiEyeX: TX_RESULT_EYEXNOTINITIALIZED = txShutdownContext()
2022.01.01-23.34.13 [0042.58] TobiiEyeX: TX_RESULT_EYEXNOTINITIALIZED = txReleaseContext()
2022.01.01-23.34.13 [0042.58] TobiiEyeX: TX_RESULT_EYEXNOTINITIALIZED = txUninitializeEyeX()
2022.01.01-23.34.13 [0042.58] TobiiEyeX: FTobiiEyeXController::~FTobiiEyeXController()
2022.01.01-23.34.13 [0042.58] Exit: Windows client shut down
2022.01.01-23.34.13 [0042.58] Exit: XAudio2 Device shut down.
2022.01.01-23.34.13 [0042.58] Exit: AK Audio shut down.
2022.01.01-23.34.13 [0042.64] Exit: Object subsystem successfully closed.
2022.01.01-23.34.13 [0042.65] Log: Shutting down FaceFX...
2022.01.01-23.34.13 [0042.65] Log: FaceFX shutdown.
2022.01.01-23.34.13 [0042.68] Exit: Exiting.
2022.01.01-23.34.13 [0042.68] Log: Log file closed, 01/01/22 23:34:13

AA Client backup #2

2022.01.02-22.38.34 [0000.54] Init: Computer: DESKTOP-ST07M2N
2022.01.02-22.38.34 [0000.54] Init: User: majew
2022.01.02-22.38.34 [0000.54] Init: CPU Page size=4096, Processors=16
2022.01.02-22.38.34 [0000.54] Init: High frequency timer resolution =10.000000 MHz
2022.01.02-22.38.34 [0000.54] Init: Memory total: Physical=31.9GB (32GB approx) Pagefile=36.7GB Virtual=4.0GB
2022.01.02-22.38.34 [0000.54] Init: Presizing for 33476 objects not considered by GC, pre-allocating 0 bytes.
2022.01.02-22.38.34 [0000.54] Init: Object subsystem initialized
2022.01.02-22.38.34 [0000.56] Log: CachePaths() took 0.02 Seconds
2022.01.02-22.38.34 [0000.80] Log: Found D3D11 adapter 0: NVIDIA GeForce RTX 3080
2022.01.02-22.38.34 [0000.80] Log: Adapter has 3072MB of dedicated video memory, 0MB of dedicated system memory, and 1023MB of shared system memory
2022.01.02-22.38.34 [0000.81] Log: Found D3D11 adapter 1: Microsoft Basic Render Driver
2022.01.02-22.38.34 [0000.81] Log: Adapter has 0MB of dedicated video memory, 0MB of dedicated system memory, and 4095MB of shared system memory
2022.01.02-22.38.34 [0000.85] Log: Shader platform (RHI): PC-D3D-SM3
2022.01.02-22.38.34 [0000.87] Log: PhysX GPU Support: DISABLED
2022.01.02-22.38.40 [0006.69] Log: 99048 objects as part of root set at end of initial load.
2022.01.02-22.38.40 [0006.69] Log: 0 out of 0 bytes used by permanent object pool.
2022.01.02-22.38.40 [0006.69] Log: Initializing Engine...
2022.01.02-22.38.40 [0006.72] Log: Wwise(R) SDK Version 2015.1.4 Build 5497. Copyright (c) 2006-2012 Audiokinetic Inc. / All Rights Reserved.
2022.01.02-22.38.41 [0007.74] TobiiEyeX: FTobiiEyeXController::FTobiiEyeXController()
2022.01.02-22.38.41 [0007.74] TobiiEyeX: FTobiiEyeXController::EyeXInit((null))
2022.01.02-22.38.43 [0010.10] Log: === Critical error: ===
Fatal error!

System.Runtime.InteropServices.SEHException error in AAGame:

SkBadnik zewntrzny zgBosiB wyjtek.

w GuardedMainWrapper(Char* , HINSTANCE__* , HINSTANCE__* , Int32 )
w ManagedGuardedMain(Char* CmdLine, HINSTANCE__* hInInstance, HINSTANCE__* hPrevInstance, Int32 nCmdShow)Address = 0x7572b522 (filename not found) [in C:\Windows\System32\KERNELBASE.dll]
Address = 0x1f4589f (filename not found) [in C:\Program Files (x86)\Steam\steamapps\common\America's Army\AAPG\Binaries\Win32\AAGame.exe]
Address = 0x1f2e51f (filename not found) [in C:\Program Files (x86)\Steam\steamapps\common\America's Army\AAPG\Binaries\Win32\AAGame.exe]
Address = 0x1ca9adf (filename not found) [in C:\Program Files (x86)\Steam\steamapps\common\America's Army\AAPG\Binaries\Win32\AAGame.exe]

Comments

  • m_hermannm_hermann Posts: 656Moderator
    reinstall the Visual C++ redistributable package from here: \Steam\steamapps\common\America's Army\_CommonRedist\vcredist

    make sure to pick the one that matches your operating system (x86 is for 32 bit operating systems).
  • {P-A-S}Dark{P-A-S}Dark Posts: 1Player
    Hello,

    thank you for the answer.

    I do not have the following directory on my PC: \Steam\steamapps\common\America's Army\_CommonRedist\vcredist

    The only directory with vcredist files in the steam folder I have is: \Steam\steamapps\common\Steamworks Shared\_CommonRedist\vcredist - it has all the relevant visual C++ installers. I deleted C++ from my PC and reinstalled all packages from the link but the issue still persists.

    Thank you in advance for any further the help!
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