Common Problems and Fixes for the New Account Registration Process

[BUNS]Freeziepop[BUNS]Freeziepop Posts: 11Developer
edited October 4 in News & Announcements
After the latest game update released on 9/15/21, we are experiencing high volumes of support tickets and may not be able to respond to your case quickly. However, below is a list of common problems and their fixes relating to the update’s new account registration process that may solve your issue. Note: The team is implementing fixes periodically, so if you encountered any of these issues, please read below and try to register again. We truly apologize for the inconvenience.



Problem: When linking my account, I get the message “You can only link one Steam/PSN profile to one website account. This profile was linked before the update.”
Fix: You have a few options:
  • Option 1: If you want to collect stats for the Steam/PSN profile displayed with the game code given, please try again with the existing website account email displayed.
  • Option 2: If you want to collect stats for the Steam/PSN profile displayed with the game code given, but you DO NOT have access to the website account email displayed, please try again with a new email address in order to create a separate website account.
  • Option 3: You can only collect stats for the Steam/PSN profile displayed under the website account email displayed. Log in to Steam/PSN as that profile and launch the game to see your valid game code.


Problem: When linking my account, I get the message “You can only link one Steam profile to one website account. This website account already has stats associated with it.”
Fix: You have two options:
  • Option 1: You can collect stats for the Steam profile displayed with the game code given under the website account email displayed. Please try again with the email address displayed to link your game code.
  • Option 2: If you DO NOT have access to the website account email displayed, please try again with a new email in order to create a separate website account.


Problem: I linked the wrong Steam/PSN profile to the wrong America's Army website account.
Fix: Accounts cannot be unlinked currently, however, this feature is being looked into being added in the future.


Problem: I didn’t get a game code to enter.
Fix: You get the game code by logging into America's Army: Proving Grounds on your platform. It will present you with a game code and a URL address/QR code to go to so that you can link your PSN/Steam account to your America's Army website account with that email.


Problem: I no longer have access to my America’s Army account email, or I want to change my account’s email.
Fix: If you need to update your account's email address, you can do so by visiting your Account Settings here: https://www.americasarmy.com/account/settings


Problem: I accidentally created a new America's Army website account, and when I try to update my desired account's email, I get the message "Email address is already in use".
Fix: You have two options:
  • Option 1: You could change your "new" account email to another one of your emails that you have access to verify, which opens the email back up for you to change your desired account's email to.
  • Option 2: You could use a service like mailinator.com to make a fake email to change the un-needed "new" account to. This opens the email back up for you to change your desired account's email to.


Problem: My game code is invalid.
Fix: The team updated accounts to provide valid game codes, so please try to register again and see if your code is now valid. Also, make sure the code on your game screen correctly matches the one entered on the registration web screen.


Problem: I verified my account and email, but I still can’t log in to the game.
Fix: Make sure you have linked your platform here: https://www.americasarmy.com/link.


Problem: I never received the verification email.
Fix: Please click the button to RESEND LINK in the banner at the top of the screen. Then check your email and search your inbox/spam folder for a verification email from notifications@americasarmy.com.


Problem: I live outside the U.S. and don’t have a zip code to enter.
Fix: If you live outside of the U.S. and don’t have a zip code to enter, you can now update your country to reflect that. To do so, you have to log in and then go to account settings under the top-right menu https://www.americasarmy.com/account/settings.


Problem: When I launch the game on PC, I get the error message "Player authentication service is currently down please try again later".
Fix: The team has implemented a fix. Please try to launch the game again and complete the registration process.


Problem: When I try to log in to my account at www.americasarmy.com, the LOGIN button is blank.
Fix: The team has implemented a fix. Please try to launch the game again and complete the registration process.


Problem: When I try to register my account, I get the message "The email address associated with the logged on user does not match the email address you are attempting to verify. Please login to the correct account, or resend a link for the correctly logged in user."
Fix: You may have already linked that email to a different America's Army website account. Please log out of the account you are currently logged into, and log in to your second America's Army website account.


Problem: When I try to register my account, I get the message "Something went wrong. Please try again later."
Fix: Your email verification link may have expired. Please go into your account, and press the button to RESEND LINK in the banner at the top of the screen. Then check your email and search your inbox/spam folder for a verification email from notifications@americasarmy.com.


Problem: I want to change my Soldier name.
Fix: Soldier names are linked to your platform ID.
  • Soldier names on PC are directly linked to your Steam Profile Name. If you wish to change your Soldier name on PC, please log into your Steam profile and you can change your Profile Name there.
  • Soldier names on PS4/PS5 are directly linked to your PSN Online ID. If you wish to change your Soldier name on PS4/PS5, please log into your PSN profile and you can change your Online ID there.

Comments

  • KTN_Nom3rcyKTN_Nom3rcy Posts: 1Player
    I have a different problem? I can't find any matches, the host always cancels or it puts me in queue for an empty lobby. The times it does connect its another server- east coast , etc -rather than the servers in my area. How do I fix this?
  • n3m3s1sn3m3s1s Posts: 2Player
    I have a different problem? I can't find any matches, the host always cancels or it puts me in queue for an empty lobby. The times it does connect its another server- east coast , etc -rather than the servers in my area. How do I fix this?

    …. I’m also reporting this issue! Ever since last update, I either haven’t been able to get into any of the WEST game servers, but when it seems as if there is one, then the game match eventually lags up and disconnects everyone and closes out.

    Now, the only games that I get in that do not have the issue are either EAST servers where I ping double or an occasional P2P game where it’s not even playable!

    Put some effort to fixing your WEST servers as whatever you’ve changed to your WEST server is making it unstable/unavailable. Also, I do see a lot of familiar WEST players in the EAST servers and also mention they have the same issue!
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