Can't rank past Sergeant major of army any help?

in Game Support
For the past 9 months I've been stuck on sma. After every match my bar goes nowhere and shows nothing. I checked my profile everyday and I'm not sure if I'm accumulating points. Can anyone help?
Comments
The highest rank in the game is sergeant major of the army. No matter how many matches you play or how much experience points you rack up -- you will never be able to go pass this rank. That said, if you are not increasing in honor levels (i.e. moving from level 40 to level 41) this is a problem that should be reported through the proper channels: https://www.americasarmy.com/support/game-technical
Keep in mind that the higher your level, the longer it will take for you to level up. I do not know if there is a cap for this, but theoretically it could eventually take hundreds or even thousands of hours of time to go up a level if yours is high enough -- assuming that there's no cap to the highest amount of xp it will take to go up a level.
I was hoping it wasn't a joke... after all, who wouldn't want a desk job as a video game learning to shuffle papers. It would really help me with my mouse control... and I might finally learn how to use pens as darts.
In life, there is no respawn... why should there be in a game?