'Connection Lost' - Seems to be targeting certain players ONLY and USA Clan
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-[U|S|A]-Sky-SA-
Posts: 6Player
in Game Support
Hi All,
I wanted to bring this forward and see if there are others in our community experiencing this issue.
Over the past few months, many of the -[U|S|A]- clan members have been having trouble playing the game due to repeated 'Connection Lost' messages when in game. We have played on several other clan servers, as well as official servers, and this issue follows.
It is NOT a punkbuster message... it simply appears as though the player losses connection with the server they were just on. Promptly reconnecting is not an issue, and then either moments or minutes later, the issue reappears.
What have we done to troubleshoot and isolate, well a TON of things, but the following stand out:
Does anyone here have any ideas on what could be causing this issue?
As a community, many of us have lost the ability to play this game, and sadly many have either left our clan to disassociate themselves to USA in order to be able to play, and others have simply moved onto other games.
Thanks for reading.
I wanted to bring this forward and see if there are others in our community experiencing this issue.
Over the past few months, many of the -[U|S|A]- clan members have been having trouble playing the game due to repeated 'Connection Lost' messages when in game. We have played on several other clan servers, as well as official servers, and this issue follows.
It is NOT a punkbuster message... it simply appears as though the player losses connection with the server they were just on. Promptly reconnecting is not an issue, and then either moments or minutes later, the issue reappears.
What have we done to troubleshoot and isolate, well a TON of things, but the following stand out:
- Update Punkbuster using PBSetup.exe as well as re-install the Punkbuster services using their tool
- Ensured TLS version 1.2 is enabled using Internet Options (TLS 1.0 and 1.1 are no longer globally supported)
- Some users have registered new soldiers, as well as new accounts with AA to isolate the issue
Does anyone here have any ideas on what could be causing this issue?
As a community, many of us have lost the ability to play this game, and sadly many have either left our clan to disassociate themselves to USA in order to be able to play, and others have simply moved onto other games.
Thanks for reading.
Comments
In life, there is no respawn... why should there be in a game?
On the client side you will see what usually happens when you are kicked from a server, but without any of the normal KickBanLog entries preceding it.
Another pair of eyes on it wouldn't hurt though.
As [soldier] mentioned above, the logs will not give you much at all then the standard 'lost connection'. I've linked to a screenshot of the only piece of the log that sort of offers some detail.
Keep in mind, before we start to say, well your server went offline etc etc, this play as well as others are getting this while our server is busy, and are able to 'reconnect' immediately after the lost connection.
This behavior seems as though something or someone is purposely initiating a disconnect, something maybe like a man in the middle attack.
As for server side logs, there is nothing other than a disconnect/connection lost message.
https://media.discordapp.net/attachments/717362114133753957/779852528497852456/8.JPG?width=823&height=389
https://media.discordapp.net/attachments/778412375417028649/780207079112572938/Screenshot_20201122_180353_com.android.htmlviewer.jpg?width=823&height=380
https://cdn.discordapp.com/attachments/717362114133753957/782606844153167872/unknown.png
Before I do that though, I need your permission to display your tags.
In life, there is no respawn... why should there be in a game?
or
Program Files (x86)\Steam\steamapps\common\America's Army\AAPG\Binaries\Win32\pb
(Can be in other locations sometimes too, depending on windows version. I think Windows 7 was in C:\Users\{USER}\Documents\My Games\America's Army Proving Grounds\Binaries\Win32 from memory.
Once PBSETUP has run, try the game again,
Permission Granted. You may have troubles loading in as we have tag protection with ACI. But do give it a go.
Played on my local server for about 30 minutes to test things out, no problems.
Server: Linux 64-bit
Starting to get a list together of things to try. I've got to setup a Raspberry PI as a sniffer between my client and my router. I'll probably have more time after the holidays as I'm headed to the in-laws for Xmas.
OIC!
<LATE EDIT> I'll avoid ACI servers to circumvent the tag protection </LATE EDIT>
In life, there is no respawn... why should there be in a game?
As a player a few weeks ago before I was tagged into a Clan, and since I was tagged as well.
I have seen it on our Clan server, public servers, other clan servers, and Official Servers.
I have been subject to it, as well as other Clan members, and friends.
It nearly always comes alongside a log-out from Steam.
I strongly suspect it is a momentary de-sync between the authorisation server, steam, the game client, and game server.
Or, given that most gaming platforms have seen a huge increase in traffic during pandemic, it may just be a data bottle-neck.
All The Best