Random Server Crash

=]ES[=3X!L3=]DE[==]ES[=3X!L3=]DE[= Posts: 26Player
edited July 2018 in Server Support
Hey there, we are running an own root Server with 4 AAPG Servers on it.

They are running pretty well, but on one of our servers random crashes occur, mostly when the server is full and with at least 1 or 2 spectators on it. I have checked the server logs and found no clue so far. Also reinstalling the server didnt fix the problem.


Failure Crash log is also available and show the following line:

2018.07.23-21.02.15 Response: 400
<?xml version="1.0" encoding="UTF-8"?><status xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance" xsi:type="resultHandler"><failures><type>processing_error</type><statusCode>1601</statusCode><message>Message token provided is already in use and being processed in the DB. UpdateSoldier message ignored</message></failures></status>


Anybody of you guys got a hint what that error message is about?

Greetz

Helly

Comments

  • FlatlanderFlatlander Posts: 630Player
    Looks like a failure with the player authentification to me.
    AAPG is good!
  • =]ES[=3X!L3=]DE[==]ES[=3X!L3=]DE[= Posts: 26Player
    hmm but Server runs fine for multible Matches and randomly crashes in the middle of a round or at the end.
  • [EF]=JAY=[EF]=JAY= Posts: 112Player
    edited July 2018
    " wrote:
    ES[=3X!L3=]DE[=;7608"]Hey there, we are running an own root Server with 4 AAPG Servers on it.

    They are running pretty well, but on one of our servers random crashes occur, mostly when the server is full and with at least 1 or 2 spectators on it. I have checked the server logs and found no clue so far. Also reinstalling the server didnt fix the problem.


    Failure Crash log is also available and show the following line:

    2018.07.23-21.02.15 Response: 400
    <?xml version="1.0" encoding="UTF-8"?><status xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance" xsi:type="resultHandler"><failures><type>processing_error</type><statusCode>1601</statusCode><message>Message token provided is already in use and being processed in the DB. UpdateSoldier message ignored</message></failures></status>


    Anybody of you guys got a hint what that error message is about?

    Greetz

    Helly

    Hey Man

    it seems you got this log from the "Faliures" folder in the logs.

    Thats not the crash log, thats an AA auth error.

    Info on the crash should be found in the main server log backups.


    Check for "critical error" maybe.

    Jay

    Steam Name:[EF]=Jay=
    [EF] =Elite Fighters=
    Server IP:82.255.178.154:7778
    b_560_95_1.png
  • [EF]=JAY=[EF]=JAY= Posts: 112Player
    edited July 2018

    I am also experiencig random server crashes i cannot seem to find the reason.

    this is how it looks in the logs.

    2018.07.25-17.05.28 [29330.25] Critical: appError called: Ran out of virtual memory. To prevent this condition, you must free up more space on your primary hard disk.
    2018.07.25-17.05.28 [29330.25] Critical: Windows GetLastError: Le fichier spécifié est introuvable. (2)
    2018.07.25-17.06.06 [29368.33] Log: === Critical error: ===
    Ran out of virtual memory. To prevent this condition, you must free up more space on your primary hard disk.

    System.Runtime.InteropServices.SEHException error in AAGame:

    Un composant externe a levé une exception.

    GuardedMainWrapper(Char* , HINSTANCE__* , HINSTANCE__* , Int32 )
    [/s] ManagedGuardedMain(Char* CmdLine, HINSTANCE__* hInInstance, HINSTANCE__* hPrevInstance, Int32 nCmdShow)Address = 0x770701e2 (filename not found) [in C:\WINDOWS\System32\KERNELBASE.dll]
    Address = 0x11e7021 (filename not found) [in C:\Program Files (x86)\Steam\steamapps\common\America's Army\AAPG\Binaries\Win32\AAGame.exe]
    Address = 0x11f1433 (filename not found) [in C:\Program Files (x86)\Steam\steamapps\common\America's Army\AAPG\Binaries\Win32\AAGame.exe]
    Address = 0x173579f (filename not found) [in C:\Program Files (x86)\Steam\steamapps\common\America's Army\AAPG\Binaries\Win32\AAGame.exe]
    Address = 0x1795ddf (filename not found) [in C:\Program Files (x86)\Steam\steamapps\common\America's Army\AAPG\Binaries\Win32\AAGame.exe]
    Address = 0x1c07f34 (filename not found) [in C:\Program Files (x86)\Steam\steamapps\common\America's Army\AAPG\Binaries\Win32\AAGame.exe]



    Steam Name:[EF]=Jay=
    [EF] =Elite Fighters=
    Server IP:82.255.178.154:7778
    b_560_95_1.png
  • m_hermannm_hermann Posts: 634Moderator
    [EF]=JAY= wrote: »
    I am also experiencig random server crashes i cannot seem to find the reason.

    this is how it looks in the logs.

    2018.07.25-17.05.28 [29330.25] Critical: appError called: Ran out of virtual memory. To prevent this condition, you must free up more space on your primary hard disk.
    2018.07.25-17.05.28 [29330.25] Critical: Windows GetLastError: Le fichier spécifié est introuvable. (2)
    2018.07.25-17.06.06 [29368.33] Log: === Critical error: ===
    Ran out of virtual memory. To prevent this condition, you must free up more space on your primary hard disk.

    System.Runtime.InteropServices.SEHException error in AAGame:

    What is the operating system of the server?
  • [EF]=JAY=[EF]=JAY= Posts: 112Player
    edited July 2018
    m_hermann wrote: »
    What is the operating system of the server?

    Windows 10

    PS . HDD has plenty of space, Ram usage when server is maxed out is around 800mb so no problem there..


    Steam Name:[EF]=Jay=
    [EF] =Elite Fighters=
    Server IP:82.255.178.154:7778
    b_560_95_1.png
  • frankoffrankof Posts: 1,030Moderator
    Its likely a memory issue, hows the virtual ram set for the server?
    The game might be asking for a memory address thats already populated so increasing the virtual memory might help as it frees up more addresses.
    ss_4_frankof.png
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