Issues obtaining veteran icon

Hello,

I have been trying to get my veterans icon for a very long time. A year ago I put in a request using the automated process and haven't heard anything. I cancelled that request and sent it again and got nothing. I looked into it a bit more and saw that people in my situation would open a support ticket, so I did that but still haven't heard back. Is there something I'm doing wrong or Is it just very busy right now?

Thanks.

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