Game wont let me log in.

Hc|Captain(HUN)Hc|Captain(HUN) Posts: 112Player
in Game Support

Hi!
When I try to log in after loading a minute it says : error, could not retrive soldier data. Also on my pc the forum and the Website wont load. What happend?




Hc|Captain(HUN) -

Comments

  • TheTotsTheTots Posts: 2,279Player
    Sounds like something is blocking your access from our servers. Check firewall, browser addons, and if all else fails contact your ISP.
    Hey.I.Have.A.Gun wrote: »
    The game wasn't made exactly to my specifications, so I feel it's broken.

  • Hc|Captain(HUN)Hc|Captain(HUN) Posts: 112Player
    Oke I try to fix it. But some of my teammates have the same so Its not just me :awesome:

    Thanks




    Hc|Captain(HUN) -
  • K0$H3RK0$H3R Posts: 57Developer
    Please ensure that you and your teammates submit a support ticket to www.americasarmy.com/support

    This will allow us to better correspond and help you fix the problem if it persists!
    As of now, the queue is low...so there won't be too long of a wait time.

    Cheers,
  • Hc|Captain(HUN)Hc|Captain(HUN) Posts: 112Player
    I turned off and on the windows firewalls and its looks like it works again..




    Hc|Captain(HUN) -
  • -R@MPAGE--R@MPAGE- Posts: 151Player
    K0$H3R wrote: »
    Please ensure that you and your teammates submit a support ticket to www.americasarmy.com/support

    This will allow us to better correspond and help you fix the problem if it persists!
    As of now, the queue is low...so there won't be too long of a wait time.

    Cheers,

    Interesting that I had the same issue months ago, submitted multiple tickets, and never even received a response saying you received my support ticket.

    This same issue happened to me a while back as well. I kept being told that it was my ISP, and after a week of hounding Comcast, they finally got to a high level tech that told me "they don't block anything". I tried disabling the firewall on my router, as well as my local machine and nothing worked. I could not log into these forums or the game. I would wait a day, and boom I was in and able to play the game again. Doesn't really seem like a client side issue if you ask me.
    image
  • Hc|Captain(HUN)Hc|Captain(HUN) Posts: 112Player
    Hi again,
    Same problem after playing two maps. After a map switch 5players could not join any team and steam name was displayd instead of aa name. After restarting the game we could not log in. Forum Webseite not reachable again. Turning off the Windows Firewalls and on doas not helps now.
    :/




    Hc|Captain(HUN) -
  • -R@MPAGE--R@MPAGE- Posts: 151Player
    Hc|Captain(HUN) wrote: »
    Hi again,
    Same problem after playing two maps. After a map switch 5players could not join any team and steam name was displayd instead of aa name. After restarting the game we could not log in. Forum Webseite not reachable again. Turning off the Windows Firewalls and on doas not helps now.
    :/

    Read my previous post. The only thing that was solved for me was to wait a day or two, and whatever authentication issues Americas Army was having, were cleared up. This is not a firewall, ISP, or browser add-on issue.

    My issue is discussed here: http://forum.americasarmy.com/discussion/4574/please-help-sos#latest
    image
  • -[U|S|A]-Gorilla-[U|S|A]-Gorilla Posts: 761Administrator
    You could check your net situation as well. Are you wired in or wireless? I always wire in because you get better net. Also try going to your account and logging in at http://www.americasarmy.com/ make sure you have no issue with your log in. After that Try to verify the integrity of the game files. Maybe this might help. Might not but its not hurting anything to try.
  • Hc|Captain(HUN)Hc|Captain(HUN) Posts: 112Player
    -=MvC=-Gorilla wrote: »
    You could check your net situation as well. Are you wired in or wireless? I always wire in because you get better net. Also try going to your account and logging in at http://www.americasarmy.com/ make sure you have no issue with your log in. After that Try to verify the integrity of the game files. Maybe this might help. Might not but its not hurting anything to try.

    Hi.
    I use wireless. I cant even try to log in because the page americasarmy. Com or the forum doas not load up. Also vertifyd my gamefiles found 2 error and replaced it. Does not help.




    Hc|Captain(HUN) -
  • -R@MPAGE--R@MPAGE- Posts: 151Player
    Hc|Captain(HUN) wrote: »
    -=MvC=-Gorilla wrote: »
    You could check your net situation as well. Are you wired in or wireless? I always wire in because you get better net. Also try going to your account and logging in at http://www.americasarmy.com/ make sure you have no issue with your log in. After that Try to verify the integrity of the game files. Maybe this might help. Might not but its not hurting anything to try.

    Hi.
    I use wireless. I cant even try to log in because the page americasarmy. Com or the forum doas not load up. Also vertifyd my gamefiles found 2 error and replaced it. Does not help.
    Hc|Captain(HUN) wrote: »
    -=MvC=-Gorilla wrote: »
    You could check your net situation as well. Are you wired in or wireless? I always wire in because you get better net. Also try going to your account and logging in at http://www.americasarmy.com/ make sure you have no issue with your log in. After that Try to verify the integrity of the game files. Maybe this might help. Might not but its not hurting anything to try.

    Hi.
    I use wireless. I cant even try to log in because the page americasarmy. Com or the forum doas not load up. Also vertifyd my gamefiles found 2 error and replaced it. Does not help.

    I understand your frustration. Support is EXTREMELY helpful. Have the responded back to any of your emails?
    image
  • -[U|S|A]-Gorilla-[U|S|A]-Gorilla Posts: 761Administrator
    https://www.americasarmy.com/support/game-technical
    Try this if you have not already.
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