Is the server down

-XG-ReaperOneSix

I'm unable to log in saying my user account does not exist

Keebler750

Is it working now?

INDIANSCOUT

Says the same thing on mine. I changed the password and that didn't either...Help!!!!

~Gorilla~

Hey guys please fill these out. https://www.americasarmy.com/support/game-technical

Keebler750

We had an issue just the other day which was a PERFECT example of one way this issue can show up:

Player goes to join the game like he always does. Gets a 'player doesn't exist' message. After messing around for awhile, he realizes that when starting the game up, the email part of the login has focus. If you hit a key as the game is starting, you can accidentally add unwanted characters right there at the start of the email, leading to the Auth database getting confused. I personally always do this by hitting my TS key while the game is loading. This isn't always the cause, but it's a good place to start looking...

INDIANSCOUT

I was having the same problem. I tried to login then cleared everything and typed my email and pw back in and it worked.

Keebler750

Thanks for the feedback. I often notice a bunch of characters in front of my email in the login screen. "GGGGGGGGGGGG" ....my TS key!