Game crashing after entering splash screen

So 2 days ago, my game was working just fine. Only starting yesterday my game could not even load up. Found out by loading as admin that my MSVCP100.dll was corrupted. Fixed that and now it loads up, but crashes on the splash screen with the soldiers standing on the hill. It loads for a bit but then says that my as stopped running. Went into my logs and found that I had a fatal but did not know what it means. Please help!!

what it says on my logs will be below

Log: Log file open, 11/25/16 12:58:58
Init: WinSock: version 1.1 (2.2), MaxSocks=32767, MaxUdp=65467
Log: ... running in INSTALLED mode
DevConfig: GConfig::Find has loaded file: ..\..\Engine\Config\ConsoleVariables.ini
Init: Version: 9656
Init: Epic Internal: 0
Init: Compiled (32-bit): Nov 17 2016 09:28:04
Init: Changelist: 1202061
Init: Command line:
Init: Base directory: C:\Program Files (x86)\Steam\steamapps\common\America's Army\AAPG\Binaries\Win32\
Init: AAGame Build Info OPEN BETA - CL 207960
[0002.47] Init: Computer: ASUS
[0002.47] Init: User: Budderryan
[0002.47] Init: CPU Page size=4096, Processors=8
[0002.47] Init: High frequency timer resolution =2.533210 MHz
[0002.47] Init: Memory total: Physical=7.9GB (7GB approx) Pagefile=9.8GB Virtual=4.0GB
[0002.47] Init: Presizing for 33476 objects not considered by GC, pre-allocating 0 bytes.
[0002.47] Init: Object subsystem initialized
[0002.50] Log: CachePaths() took 0.03 Seconds
[0002.95] Log: Found D3D11 adapter 0: NVIDIA GeForce GTX 960M
[0002.95] Log: Adapter has 2018MB of dedicated video memory, 0MB of dedicated system memory, and 2077MB of shared system memory
[0002.97] Log: Found D3D11 adapter 1: Intel(R) HD Graphics 4600
[0002.97] Log: Adapter has 112MB of dedicated video memory, 0MB of dedicated system memory, and 2048MB of shared system memory
[0002.97] Log: Found D3D11 adapter 2: Microsoft Basic Render Driver
[0002.97] Log: Adapter has 0MB of dedicated video memory, 0MB of dedicated system memory, and 4040MB of shared system memory
[0002.99] Log: Shader platform (RHI): PC-D3D-SM3
[0003.02] Log: PhysX GPU Support: DISABLED
[0013.70] Log: 89619 objects as part of root set at end of initial load.
[0013.70] Log: 0 out of 0 bytes used by permanent object pool.
[0013.70] Log: Initializing Engine...
[0013.78] Log: Wwise(R) SDK Version 2015.1.4 Build 5497. Copyright (c) 2006-2012 Audiokinetic Inc. / All Rights Reserved.
[0016.83] TobiiEyeX: FTobiiEyeXController::FTobiiEyeXController()
[0016.83] TobiiEyeX: FTobiiEyeXController::EyeXInit((null))
[0019.92] Log: === Critical error: ===
Fatal error!

Address = 0x743da6f2 (filename not found) [in C:\WINDOWS\System32\KERNELBASE.dll]
Address = 0x2b4f2af (filename not found) [in C:\Program Files (x86)\Steam\steamapps\common\America's Army\AAPG\Binaries\Win32\AAGame.exe]
Address = 0x2b37f4f (filename not found) [in C:\Program Files (x86)\Steam\steamapps\common\America's Army\AAPG\Binaries\Win32\AAGame.exe]
Address = 0x28b91cf (filename not found) [in C:\Program Files (x86)\Steam\steamapps\common\America's Army\AAPG\Binaries\Win32\AAGame.exe]

Please help!!


  • I have also realised that surprisingly i have nothing in my binary file has nothing in it...
  • -[U|S|A]-Gorilla-[U|S|A]-Gorilla Posts: 758Administrator
    Verify Game Cache in Steam. Might help.
  • Verify Game Cache in Steam. Might help.

    did that a few times, kept saying 2 files failed to be verified and will be downloaded, but doesnt change anything
  • frankoffrankof Posts: 1,047Moderator
    Try googeling for KERNELBASE.dll, there's a ton of issues and solutions out there.
    I cant really recommend a specific one as i rarely have seen this crash.
  • Did you find a fix in the end? Think I have the same thing. After I open the game it gives the spash screen then the screen goes black with a rotating loading circle and stays like that forever. I also lose connection in TS when this happens which is strange.
  • no fixes so far
  • K0$H3RK0$H3R Posts: 57Developer
    We are looking into the possibility or root cause of your crash. As FrankOf mentioned already, it's not something we see often. I'll let you know as soon as we feel we have a solution for you. Thanks for letting us know about your issue.

  • -[U|S|A]-DannyBoy-[U|S|A]-DannyBoy Posts: 376Beta Tester
    This happened to me last night, I was playing and my game crashed, so I shut steam and re-started, went to load the game and after the splash screen it crashed but into the main log in screen with the loading circle still rotating and never actually loading..

    I closed the game cleared my cache on the computer, ran a quick scan with Defender and found nothing, re-booted computer and loaded the game fine.. I tried about 6 times after and never happened again..

    So I wonder if it is just something on the players end communicating with steam?
    One day I will graduate noob school!!!

  • im having same issue
  • $nogard_DK$nogard_DK Posts: 1Player
    I have the exact same issue - Same log and same crash. Any updates on a possible fix?
    This is the only game with this issue.
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