Game screen hold still while playing AAPG online

{FMZ}uxis{FMZ}uxis Posts: 17Player
in Game Support
Hi Guys,

I really need your helps and give me some ideas in my situation.

After last update of Steam and NVIDIA (GTX750 2GB) driver to v355.82 my game screen suddenly hold still while playing AAPG for 15-30 seconds then it restart the screen play okay. During the time of holding, I could hear team mates speaking and also can move my solider.

I have reinstalled Steam and reinstalled the video driver again , but the problem keep still coming back.

I and using Windows 7 64bit, 8G Ram and SSD just for this game only. Plus I also get an error message as below:

Problem signature:
Problem Event Name: APPCRASH
Application Name: AALauncher32.exe
Application Version: 1.0.0.4
Application Timestamp: 55c0fa22
Fault Module Name: StackHash_c67a
Fault Module Version: 6.3.9600.17736
Fault Module Timestamp: 550f42c2
Exception Code: c0000374
Exception Offset: PCH_04_FROM_ntdll+0x0003CA2C
OS Version: 6.3.9600.2.0.0.768.101
Locale ID: 3076
Additional Information 1: c67a
Additional Information 2: c67a0dba1e8bca1c3132248225a8dee7
Additional Information 3: 6dc7
Additional Information 4: 6dc72b56fb831b8e15b7ec5ac11cd58b

What should I do about it? Any help from you is appreciated, otherwise I have to quit playing this game.

By the way no such problem in Call of Duty at all and it make me very frustrated.

{FMZ}uxis
«1

Comments

  • Bam4DBam4D Posts: 976Player
    SSD may be dying.

    _________________________

    ********Bam4D********

    BE ALL (THAT) YOU CAN BE!

    ________Army 1980_________


  • Keebler750Keebler750 Posts: 3,621Player
    Which build of AAPG are you seeing this in? The Open Beta, or the Opt-In Beta labelled [Test]?

    Also, is this happening randomly, or after a certain event, like ALT-Tabbing back into the game, or...?
    ______

    This has been a test of the emergency flame-fest system. Please do not adjust your set.
  • -PPaaxx--PPaaxx- Posts: 1,576Player
    He has no Opt-in data.
    My original nick is -Ner0-
    It's now banned after the
    latest update.
  • {FMZ}uxis{FMZ}uxis Posts: 17Player
    Keebler750 wrote: »
    Which build of AAPG are you seeing this in? The Open Beta, or the Opt-In Beta labelled [Test]?

    Also, is this happening randomly, or after a certain event, like ALT-Tabbing back into the game, or...?

    So, how could I tell it is "Open" beta or "Opt-In" beta from my AA launcher?

    And, sure it happens after I video taped my game plays by ALT + F9 (Start and End) .

  • {FMZ}uxis{FMZ}uxis Posts: 17Player
    -Ner0- wrote: »
    He has no Opt-in data.

    Could you please tell me where I could find this Opt-in data? And I show you asap. :)
  • {ANTS}_SaViOr{ANTS}_SaViOr Posts: 21Player
    edited September 2015
    {FMZ}uxis wrote: »
    -Ner0- wrote: »
    He has no Opt-in data.

    Could you please tell me where I could find this Opt-in data? And I show you asap. :)

    When you open the scoreboard (by holding TAB) are the words Alpha and Bravo & player names Blue and Red or Yellow and Red? Blue and Red = Open Beta , Yellow and Red = Opt-in

    Also, if you are on Open Beta you join servers through the server browser in the AA launcher. If you are Opt-in you launch the game then have to Click "Online" and use the browser from in-game.

    Opt-in Launcher looks like this vvv

    wLmeQeb.jpg

    I upload sometimes https://www.youtube.com/user/SaVi0r21/videos
  • -PPaaxx--PPaaxx- Posts: 1,576Player
    edited September 2015
    {FMZ}uxis wrote: »
    -Ner0- wrote: »
    He has no Opt-in data.

    Could you please tell me where I could find this Opt-in data? And I show you asap. :)

    http://www.americasarmy.com/profile Click "Opt-In Beta" on the upper right side and you will see this
    http://www.americasarmy.com/soldier/{FMZ}uxis/optin
    Everything is zero because you play the Open Beta version.
    My original nick is -Ner0-
    It's now banned after the
    latest update.
  • {FMZ}uxis{FMZ}uxis Posts: 17Player
    {ANTS}_SaViOr wrote: »

    When you open the scoreboard (by holding TAB) are the words Alpha and Bravo & player names Blue and Red or Yellow and Red? Blue and Red = Open Beta , Yellow and Red = Opt-in

    Also, if you are on Open Beta you join servers through the server browser in the AA launcher. If you are Opt-in you launch the game then have to Click "Online" and use the browser from in-game.

    Opt-in Launcher looks like this vvv

    wLmeQeb.jpg

    Savior, thank you for telling me the differences between "Open Beta" and "Opt-In" and my launcher definitely is Open Beta as following:

    [img]photo01.jpg

    By the way, do I have to reinstall the Opt-In verson again. And could I get the update from Steam or from AA's server?

    Thank you!
  • {FMZ}uxis{FMZ}uxis Posts: 17Player
    -Ner0- wrote: »
    {FMZ}uxis wrote: »
    -Ner0- wrote: »
    He has no Opt-in data.

    Could you please tell me where I could find this Opt-in data? And I show you asap. :)

    http://www.americasarmy.com/profile Click "Opt-In Beta" on the upper right side and you will see this
    http://www.americasarmy.com/soldier/{FMZ}uxis/optin
    Everything is zero because you play the Open Beta version.

    Ner0, thank you telling me that and I see what you mean. After you review you suggestion, now I am 100% confirmed that I am in Open Beta.

    Same question to you as Savior, do I have to reinstall the "Opt-In" version. Could I manually update my launcher from "Open Beta" to "Opt In Beta". What are the procedures and links?

    Many thanks!

  • -PPaaxx--PPaaxx- Posts: 1,576Player
    No code is needed.
    http://news.americasarmy.com/opt-in-update-notes-3-sept-2015/
    My original nick is -Ner0-
    It's now banned after the
    latest update.
  • {FMZ}uxis{FMZ}uxis Posts: 17Player
    Thanks Ner0!

    Well, I am not sure but could this be the problem.

    I have installed the "Opt-In" Beta launcher for a few beta testings between May through August 2015.
    Then I reinstall the "Open" Beta for existing games (servers). I have back and forth with these installations as there were 3-5 of such beta testings.

    Ner0 to reconfirm, do you mean I could use "Opt-In" Beta launcher to joint games in "Open" Beta servers??



  • -PPaaxx--PPaaxx- Posts: 1,576Player
    {FMZ}uxis wrote: »
    Thanks Ner0!

    Well, I am not sure but could this be the problem.

    I have installed the "Opt-In" Beta launcher for a few beta testings between May through August 2015.
    Then I reinstall the "Open" Beta for existing games (servers). I have back and forth with these installations as there were 3-5 of such beta testings.

    Ner0 to reconfirm, do you mean I could use "Opt-In" Beta launcher to joint games in "Open" Beta servers??

    I don't know what causes your issue. Try verify integrity of game cache.
    You can only join Opt-in servers with the Opt-in Launcher.


    My original nick is -Ner0-
    It's now banned after the
    latest update.
  • {FMZ}uxis{FMZ}uxis Posts: 17Player
    Ner0, thanks and I will try to search the game cache.

    Good Day! :)
  • {FMZ}uxis{FMZ}uxis Posts: 17Player
    Ner0, I have tried and it fixed 6 files:



    First, I believe that is a good way try but after I restart my computer the fixed files coming back again.

    Thank you so much for your help and I think I have to quit AAPG for awhile until non beta verson come out.

    So long! :#

  • -PPaaxx--PPaaxx- Posts: 1,576Player
    Sorry to see nobody would/could help you and we lost you.
    I'm sure there is a solution to your problem.
    My original nick is -Ner0-
    It's now banned after the
    latest update.
  • [ENG]Uni-Sol[ENG]Uni-Sol Posts: 3,193Player
    Before you go.. Please post up a Game log straight after crash.. You can find it here..

    \Documents\My Games\America's Army Proving Grounds\AAGame\Logs\AAClient

    open the 'AAClient' file in notepad and copy/paste its content into a forum post (it's important to do this after the game crashes so it might show in the log what the issue is)
    If my trollery drives you crazy, you'd better put on your seatbelt.






  • {FMZ}uxis{FMZ}uxis Posts: 17Player
    -Ner0- wrote: »
    Sorry to see nobody would/could help you and we lost you.
    I'm sure there is a solution to your problem.

    Ner0, sorry to bother you again, I want to show you an example of my problem, although this is not my game play but it is very closed to what I experienced while I was playing.

    The screen frozen (the top clock stop at 3:30) but the screen will be free after 20seconds (the top clock start at 3:29).

    But I can tell you this is no lag, because top clock usually will jump from one time to another. (for example 3:30 to 3:20, etc.)



    Have a nice day!


  • {FMZ}uxis{FMZ}uxis Posts: 17Player
    [ENG]Uni-Sol wrote: »
    Before you go.. Please post up a Game log straight after crash.. You can find it here..

    \Documents\My Games\America's Army Proving Grounds\AAGame\Logs\AAClient

    open the 'AAClient' file in notepad and copy/paste its content into a forum post (it's important to do this after the game crashes so it might show in the log what the issue is)

    Thanks Uni-Sol and I will post the log as soon as possible when I engage the problem again.
  • -PPaaxx--PPaaxx- Posts: 1,576Player
    I'm not good at troubleshooting, but some says those freezes is a driver issue and suggest to roll back to an old nvidia driver from december.
    My original nick is -Ner0-
    It's now banned after the
    latest update.
  • {FMZ}uxis{FMZ}uxis Posts: 17Player
    Thanks Ner0, i will give it a try.

    Cheers! :)
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