It just stops

BowmanbuddyBowmanbuddy Posts: 11Player
I start the game and everything appears to be working perfectly and then, right after the America's Army logo, it just stops and closes the program.

Comments

  • [ENG]Uni-Sol[ENG]Uni-Sol Posts: 3,193Player
    Throw us a log :)

    After crash occurs, copy the text from the AAClient file here..

    Documents\My Games\America's Army Proving Grounds\AAGame\Logs\AAClient

    Then paste the text into a forum post.
    If my trollery drives you crazy, you'd better put on your seatbelt.






  • =IK=Doba==IK=Doba= Posts: 2,789Player
    Try and verify the integrity of the game
    _____________________________
    #Support Comp Mode

    https://www.youtube.com/channel/UCN4YhM6jUB2MxVj8i3b9rhw
  • BowmanbuddyBowmanbuddy Posts: 11Player
    I think it has something to do with punk buster because when I verified the integrity it said two files needed to be fetched again. Upon second start up it re-installed those files but it is still not getting past the AA logo.
  • [ENG]Uni-Sol[ENG]Uni-Sol Posts: 3,193Player
    Punkbuster runs 24/7 on your PC (as long as its turned on) once you install it, go to task manager and you will see it spying on you :wink: I don't think it would be a problem until your actually in a server but since you can't get that far.. we can kind of rule that out already. I don't think PB is crashing your game.

    Probably gonna need that log.. it should say what's happening before/as the game crashes and then armed with that info, can hopefully find a resolution to the issue.

    Also what are your PC specifications?, providing them may help too.
    If my trollery drives you crazy, you'd better put on your seatbelt.






  • BowmanbuddyBowmanbuddy Posts: 11Player
    I looked for that log file but there was nothing there. AA isn't even in the my games folder. Does this mean I did not set up the game right?
  • [ENG]Uni-Sol[ENG]Uni-Sol Posts: 3,193Player
    Now sadly, I'm as confused as you must be.. it may be that the game cannot get far enough to generate the config files, so naturally that file wouldn't yet have been created in the first place.

    All I can offer is more questions,

    - What are your PC specifications? if you don't know then please follow these steps.
    Click on Start
    Click in the Search Bar or click RUN
    Type in 'dxdiag' (without the single quotes) and press ENTER
    At the bottom of the dxdiag window you will see a button labeled Save All Information. Click this button and save the information to your desktop.
    Next, open up the text file you just saved using Notepad, click Edit on the menu bar at the top, click on Select All, then click Edit again, and click Copy.
    The entire text file has now been saved on the clipboard and can be pasted into a forum post. This is the information we'll need and don't worry about how long it is.

    - Has the game ever worked?

    - Which game are you trying to play Proving Grounds or AA3?
    If my trollery drives you crazy, you'd better put on your seatbelt.






  • BowmanbuddyBowmanbuddy Posts: 11Player
    It is saying it is to long to post.
    What should I do?

    No it has not worked yet
    I am trying proving grounds

    I really appreciate all the help. Thank you!
  • [ENG]Uni-Sol[ENG]Uni-Sol Posts: 3,193Player
    I'm not sure why you cant post up the DXDIAG, likely a 'new forum' issue but try to post as much of near the top of the file as you can, say as far as all text above the "sound devices" part if possible.

    First you need to find out if your PC is good enough to actually run the game. Second, if it is good enough.. you need to track down what's causing the game to 'stop' after loading screen.

    - Verify your system meets the system requirements for this game. You can find a list of the system requirements here = http://aapg.americasarmy.com/support
    - Please be sure Windows Media player and Internet Explorer are up to date, Windows Updates too and having all pre-requisites installed such as..
    - DirectX = https://www.microsoft.com/en-us/download/details.aspx?id=35
    and also
    - Microsoft .Net = https://www.microsoft.com/en-us/download/details.aspx?id=40773
    If my trollery drives you crazy, you'd better put on your seatbelt.






  • BowmanbuddyBowmanbuddy Posts: 11Player

    System Information
    Time of this report: 4/28/2015, 13:36:06
    Machine name: TITAN
    Operating System: Windows 8.1 64-bit (6.3, Build 9600) (9600.winblue_r9.150322-1500)
    Language: English (Regional Setting: English)
    System Manufacturer: MSI
    System Model: MS-7693
    BIOS: BIOS Date: 03/29/13 08:40:35 Ver: 04.06.05
    Processor: AMD FX(tm)-6100 Six-Core Processor (6 CPUs), ~3.3GHz
    Memory: 8192MB RAM
    Available OS Memory: 8142MB RAM
    Page File: 3529MB used, 5892MB available
    Windows Dir: C:\WINDOWS
    DirectX Version: DirectX 11
    DX Setup Parameters: Not found
    User DPI Setting: 96 DPI (100 percent)
    System DPI Setting: 96 DPI (100 percent)
    DWM DPI Scaling: Disabled
    DxDiag Version: 6.03.9600.17415 64bit Unicode

  • BowmanbuddyBowmanbuddy Posts: 11Player

    DxDiag Notes
    Display Tab 1: No problems found.
    Display Tab 2: No problems found.
    Sound Tab 1: No problems found.
    Sound Tab 2: No problems found.
    Sound Tab 3: No problems found.
    Sound Tab 4: No problems found.
    Input Tab: No problems found.

    DirectX Debug Levels
    Direct3D: 0/4 (retail)
    DirectDraw: 0/4 (retail)
    DirectInput: 0/5 (retail)
    DirectMusic: 0/5 (retail)
    DirectPlay: 0/9 (retail)
    DirectSound: 0/5 (retail)
    DirectShow: 0/6 (retail)

  • BowmanbuddyBowmanbuddy Posts: 11Player

    Display Devices
    Card name: AMD Radeon HD 6570
    Manufacturer: Advanced Micro Devices, Inc.
    Chip type: AMD Radeon Graphics Processor (0x6759)
    DAC type: Internal DAC(400MHz)
    Device Type: Full Device
    Device Key: Enum\PCI\VEN_1002&DEV_6759&SUBSYS_31981682&REV_00
    Display Memory: 4851 MB
    Dedicated Memory: 1011 MB
    Shared Memory: 3840 MB
    Current Mode: 1600 x 1200 (32 bit) (60Hz)
    Monitor Name: Acer LCD Monitor X223W
    Monitor Model: Acer X223W
    Monitor Id: ACR0009
    Native Mode: 1680 x 1050(p) (59.954Hz)
    Output Type: HD15
    Driver Name: aticfx64.dll,aticfx64.dll,aticfx64.dll,aticfx32,aticfx32,aticfx32,atiumd64.dll,atidxx64.dll,atidxx64.dll,atiumdag,atidxx32,atidxx32,atiumdva,atiumd6a.cap,atitmm64.dll
    Driver File Version: 8.17.0010.1315 (English)
    Driver Version: 14.301.1001.0
    DDI Version: 11
    Feature Levels: 11.0,10.1,10.0,9.3,9.2,9.1
    Driver Model: WDDM 1.3
    Graphics Preemption: DMA
    Compute Preemption: DMA
    Miracast: Not Supported by Graphics driver
    Hybrid Graphics GPU: Not Supported
    Power P-states: Not Supported
    Driver Attributes: Final Retail
    Driver Date/Size: 9/15/2014 17:31:42, 1335544 bytes
    WHQL Logo'd: Yes
    WHQL Date Stamp:
    Device Identifier: {D7B71EE2-2419-11CF-1170-9211BEC2C535}
    Vendor ID: 0x1002
    Device ID: 0x6759
    SubSys ID: 0x31981682
    Revision ID: 0x0000
    Driver Strong Name: oem33.inf:cb0ae4141df99382:ati2mtag_NI:14.301.1001.0:pci\ven_1002&dev_6759
    Rank Of Driver: 00DA2001
    Video Accel: ModeMPEG2_A ModeMPEG2_C
    DXVA2 Modes: DXVA2_ModeMPEG2_VLD DXVA2_ModeMPEG2_IDCT DXVA2_ModeH264_VLD_NoFGT DXVA2_ModeVC1_VLD
    Deinterlace Caps: {335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(YUY2,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_BOBVerticalStretch
    {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(YUY2,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY
    {335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(UYVY,UYVY) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_BOBVerticalStretch
    {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(UYVY,UYVY) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY
    {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(YV12,0x32315659) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
    {335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(NV12,0x3231564e) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_BOBVerticalStretch
    {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(NV12,0x3231564e) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY
    {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(IMC1,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
    {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(IMC2,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
    {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(IMC3,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
    {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(IMC4,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
    {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(S340,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
    {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(S342,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
    D3D9 Overlay: Not Supported
    DXVA-HD: Not Supported
    DDraw Status: Enabled
    D3D Status: Enabled
    AGP Status: Enabled
  • BowmanbuddyBowmanbuddy Posts: 11Player

    Card name: AMD Radeon HD 6570
    Manufacturer: Advanced Micro Devices, Inc.
    Chip type: AMD Radeon Graphics Processor (0x6759)
    DAC type: Internal DAC(400MHz)
    Device Type: Full Device
    Device Key: Enum\PCI\VEN_1002&DEV_6759&SUBSYS_31981682&REV_00
    Display Memory: 4851 MB
    Dedicated Memory: 1011 MB
    Shared Memory: 3840 MB
    Current Mode: 1360 x 768 (32 bit) (60Hz)
    Monitor Name: Generic PnP Monitor
    Monitor Model: LG TV
    Monitor Id: GSM0001
    Native Mode: 1360 x 768(p) (60.015Hz)
    Output Type: HDMI
    Driver Name: aticfx64.dll,aticfx64.dll,aticfx64.dll,aticfx32,aticfx32,aticfx32,atiumd64.dll,atidxx64.dll,atidxx64.dll,atiumdag,atidxx32,atidxx32,atiumdva,atiumd6a.cap,atitmm64.dll
    Driver File Version: 8.17.0010.1315 (English)
    Driver Version: 14.301.1001.0
    DDI Version: 11
    Feature Levels: 11.0,10.1,10.0,9.3,9.2,9.1
    Driver Model: WDDM 1.3
    Graphics Preemption: DMA
    Compute Preemption: DMA
    Miracast: Not Supported by Graphics driver
    Hybrid Graphics GPU: Not Supported
    Power P-states: Not Supported
    Driver Attributes: Final Retail
    Driver Date/Size: 9/15/2014 17:31:42, 1335544 bytes
    WHQL Logo'd: Yes
    WHQL Date Stamp:
    Device Identifier: {D7B71EE2-2419-11CF-1170-9211BEC2C535}
    Vendor ID: 0x1002
    Device ID: 0x6759
    SubSys ID: 0x31981682
    Revision ID: 0x0000
    Driver Strong Name: oem33.inf:cb0ae4141df99382:ati2mtag_NI:14.301.1001.0:pci\ven_1002&dev_6759
    Rank Of Driver: 00DA2001
    Video Accel: ModeMPEG2_A ModeMPEG2_C
    DXVA2 Modes: DXVA2_ModeMPEG2_VLD DXVA2_ModeMPEG2_IDCT DXVA2_ModeH264_VLD_NoFGT DXVA2_ModeVC1_VLD
    Deinterlace Caps: {335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(YUY2,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_BOBVerticalStretch
    {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(YUY2,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY
    {335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(UYVY,UYVY) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_BOBVerticalStretch
    {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(UYVY,UYVY) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY
    {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(YV12,0x32315659) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
    {335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(NV12,0x3231564e) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_BOBVerticalStretch
    {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(NV12,0x3231564e) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY
    {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(IMC1,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
    {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(IMC2,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
    {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(IMC3,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
    {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(IMC4,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
    {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(S340,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
    {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(S342,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
    D3D9 Overlay: Not Supported
    DXVA-HD: Not Supported
    DDraw Status: Enabled
    D3D Status: Enabled
    AGP Status: Enabled
  • BowmanbuddyBowmanbuddy Posts: 11Player
    Hope that works
  • BowmanbuddyBowmanbuddy Posts: 11Player
    I also just re-installed the game and still no change
  • [ENG]Uni-Sol[ENG]Uni-Sol Posts: 3,193Player
    Your graphics card is not the best.. but according to the listed minimum system requirements for AAPG you should be OK. Your probably not going to get the best out of the game and may want to keep graphics settings low. I can also point out that there's a newer driver for it than the one you have, but the one you have already should work fine, (infact I use it) but incase you want to update your graphics driver anyway = http://support.amd.com/en-us/download/desktop?os=Windows 8.1 - 64

    Your PC would however fair much better for gaming in general with a graphics card update, of course ensuring your current Power Supply capability, but that's a different matter entirely.

    Now back to the crashing.. have a check again for the AAClient file..

    C:\Documents\My Games\America's Army Proving Grounds\AAGame\Logs\AAClient

    If there is definitely no log located here, I would try the steps I listed

    - Be sure Windows Media player and Internet Explorer are installed and up to date, all Windows Updates are up to date too and having all pre-requisites installed such as..
    - DirectX = https://www.microsoft.com/en-us/download/details.aspx?id=35
    and also
    - Microsoft .Net = https://www.microsoft.com/en-us/download/details.aspx?id=40773

    There's not a lot else I'm aware of that could help you I'm afraid :(
    If my trollery drives you crazy, you'd better put on your seatbelt.






  • BowmanbuddyBowmanbuddy Posts: 11Player
    Updated all drivers and still could not find crash report :(
    Oh well, thank you for all of your help!
  • [ENG]Uni-Sol[ENG]Uni-Sol Posts: 3,193Player
    Not a problem, I'd a feel a lot better had the game started working for you though :(

    I'm no expert, I was just throwing out some basics common troubleshooting steps, there are probably others who can help better, who just aint been online or seen your post, so don't give up just yet, be sure to keep checking back.

    Alternately if by some miracle you manage to get it working by yourself, especially if your anything like me who will stop at nothing to find out why something wont work, something that 'should' work (its just hard to troubleshoot when you don't have the offending PC sitting infront of you), then please let us know how you did it so we can use that knowledge to help others who may be thwart with the same issue :)

    Good luck.
    If my trollery drives you crazy, you'd better put on your seatbelt.






Sign In or Register to comment.