Hello. Ive just downloaded AA 2.8.5 installed it, updated and done the same with punkbuster etc. Everything went smooth. I signed in and thought that i would have a problem with an empty server list because that is what happened when i played years ago but no this time i have a full list but i cant join any games, I click join server and nothing happens at all no error messages or crashes it just doesnt respond.
If anyone can help it would be much appreciated, thankyou

Check your firewalls, make sure AA has permissions
Also check your router port settings are open for the game

I made sure that my firewalls allow AA i even tried it with them turned off and it still wont let me join a server- although when i turn my firewalls off it does start the connecting map loading screen but then it just says connection failed. I managed to find out how and did log on to my router settings i followed some port forwarding site added allowed all the ports etc and still every server i try to join i get connection failed - this makes no sense.

After you did the port settings, did you reboot the router

Ive rebooted my computer and router. Still "connection failed". I followed a guide on portforward to setup a static ip. still "connection failed". Uninstalled/reinstalled the game along with punkbuster and still i cant join any server "connection failed". Any other possible solutions would be much appreciated.

Can you remove the router and plug the computer directly into the modem and test it?

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My internet is provided by Virgin Media and they've supplied me with a Netgear VMDG280 which i think is both a router and modem but it is plugged directly into my PC. When i used to play AA a few years ago i had the same setup and it worked then.
How and where do i search my logfile?

You are looking for a file named armyops.log, which will be a text file located in c:\program files\america's Army\system.

Open it with notepad and then do a search for your player name and look for any lines associated with an error and paste them in to a post here. That way we can get a better idea of what the problem is.

Thankyou for your response - I hope this is what you mean..

User Name: "", saved: "#Joey"
Log: Login complete
ScriptLog: Not initing Stats Object
Warning: StudentController Entry.StudentController (Function AGP.StudentController.ClientCloseMenu:001E) Accessed None 'myHUD'
ScriptLog: -----------WARNING-----------
ScriptLog: Client Restart Failed.
ScriptLog: -----------WARNING-----------
Warning: StudentController Entry.StudentController (Function AGP.StudentController.ClientCloseMenu:001E) Accessed None 'myHUD'
ScriptLog: AGP_HUD::PostBeginPlay() - Creating HUD framework
ScriptLog: Parsed mission: 0 value: 1073632817
ScriptLog: Parsed mission: 1 value: 15
ScriptLog: Parsed mission: 2 value: 0
ScriptLog: Parsed mission: 3 value: 207
ScriptLog: Parsed mission: 4 value: 0
ScriptLog: Parsed mission: 5 value: 3
ScriptLog: Parsed mission: 6 value: 3
ScriptLog: Parsed mission: 7 value: 1
ScriptLog: Parsed mission: 8 value: 0
ScriptLog: Parsed mission: 9 value: 135
ScriptLog: Parsed mission: 10 value: 15
ScriptLog: Parsed mission: 11 value: 3
ScriptLog: Parsed mission: 12 value: 1399
ScriptLog: Parsed mission: 13 value: 31
ScriptLog: Parsed mission: 14 value: 7
ScriptLog: Parsed mission: 15 value: 0
ScriptLog: Parsed mission: 16 value: 0
ScriptLog: Parsed mission: 17 value: 0
ScriptLog: Parsed mission: 18 value: 0
ScriptLog: Parsed mission: 19 value: 0
ScriptLog: Parsed mission: 20 value: 0
ScriptLog: Parsed mission: 21 value: 0
ScriptLog: Parsed mission: 22 value: 0
ScriptLog: Parsed mission: 23 value: 0
ScriptLog: Parsed mission: 24 value: 0
ScriptLog: Parsed mission: 25 value: 0
ScriptLog: Parsed mission: 26 value: 0
ScriptLog: Parsed mission: 27 value: 0
ScriptLog: Parsed mission: 28 value: 0
ScriptLog: Parsed mission: 29 value: 0
ScriptLog: Parsed mission: 30 value: 0
ScriptLog: Parsed mission: 31 value: 0
ScriptLog: Parsed mission: 32 value: 0
ScriptLog: New Player id=22e43ba8cf596238f8f2726b4cbe5a4d
Log: Opened viewport
Log: Enter SetRes: 1024x768 Fullscreen 1
Log: Using back-buffer format 22(32-bit)
Log: Using depth-buffer format 77(32-bit)
Log: Creating device
Log: xD3D9Helper::Init (QuadEmulation)
Log: GetTrackIRDLLLocation() entered
Log: GetTrackIRDLLLocation() - no key found
ScriptLog: Could not DLO menu 'AGP_Interface.AAServerLoading'
ScriptLog: Could not open menu AGP_Interface.AAServerLoading
Log: Startup time: 77.451000 seconds
Localization: No localization: ArmyOps.General.Run (int)
Log: Creating new bink video, sound flag set to: TRUE
Log: FBinkMovie::Constructor()
Log: Enabling Bink sound for movie ..\Movies\m_bink_aasf_intro.bik
Log: Setting bink volume to 0
Log: Creating new bink video, sound flag set to: TRUE
Log: FBinkMovie::Constructor()
Log: Enabling Bink sound for movie ..\Movies\m_bink_aasf_intro.bik
Log: Setting bink volume to 0
Log: b8629c0 Movie created, starting movie
Log: FBinkMovie::Play entered
Log: b8629c0 execSetVolume entered with value: 0.500000 for movie: 173c4de0
Log: execSetVolume - setting volume
Log: Setting bink volume to 0
Log: G15 LCD Initialization Failure (probably not installed or configured correctly)
Log: Precaching: Entry.LevelInfo0
Log: Static mesh batches: 0 vertex bytes, 0 index bytes
ScriptLog: MOTD1: Welcome to America's Army
ScriptLog: MOTD2:
ScriptLog: MOTD3:
ScriptLog: MOTD4:
ScriptLog: MOTD[0] is: Welcome to America's Army
ScriptLog: MOTD[1] is:
ScriptLog: MOTD[2] is:
ScriptLog: MOTD[3] is:
Log: Finished precaching geometry in 0.063 seconds
Log: Finished precaching textures in 0.507 seconds
ScriptLog: Console Message: PunkBuster Client: Attempting to resolve master1.evenbalance.com
Log: PunkBuster Client: Attempting to resolve master1.evenbalance.com
ScriptLog: Console Message: PunkBuster Client: Resolved to [66.36.231.175] (14)
Log: PunkBuster Client: Resolved to [66.36.231.175] (14)
ScriptLog: Console Message: PunkBuster Client: PunkBuster Client (v2.243 | A0) Enabled
Log: PunkBuster Client: PunkBuster Client (v2.243 | A0) Enabled
ScriptLog: Console Message: PunkBuster Client: Game Version [2.8.5.0]
Log: PunkBuster Client: Game Version [2.8.5.0]
ScriptLog: Console Message: PunkBuster Client: PB Services socket initialized
Log: PunkBuster Client: PB Services socket initialized
ScriptLog: Console Message: PunkBuster Client: PnkBstrA successfully loaded PnkBstrB
Log: PunkBuster Client: PnkBstrA successfully loaded PnkBstrB
ScriptLog: Console Message: PunkBuster Client: PnkBstrB service installed and started successfully
Log: PunkBuster Client: PnkBstrB service installed and started successfully
Debug: AAPreLoginPage.Opened() Sender:Package.AAPreLoginPage
ScriptLog: Entry.StudentController.RestoreSavedUserNameAndPassword() Restoring user name & password from saved file
ScriptLog: Entry.StudentController.RestoreSavedUserNameAndPassword() Restoring user name & password from saved file
ScriptLog: Entry.StudentController.RestoreSavedUserNameAndPassword() Restoring user name & password from saved file
ScriptLog: Entry.StudentController.RestoreSavedUserNameAndPassword() Restoring user name & password from saved file
ScriptLog: Recording user name "#Joey" for server logins.
Warning: NMLContent Package.NMLContent (Function XInterface.GUIComponent.OwnerPage:006D) OwnerPage not found!
Debug: AAPostLoginPage.Opened() Sender:Package.AAPostLoginPage
ScriptLog: Parsed mission: 0 value: 1073632817
ScriptLog: Parsed mission: 1 value: 15
ScriptLog: Parsed mission: 2 value: 0
ScriptLog: Parsed mission: 3 value: 207
ScriptLog: Parsed mission: 4 value: 0
ScriptLog: Parsed mission: 5 value: 3
ScriptLog: Parsed mission: 6 value: 3
ScriptLog: Parsed mission: 7 value: 1
ScriptLog: Parsed mission: 8 value: 0
ScriptLog: Parsed mission: 9 value: 135
ScriptLog: Parsed mission: 10 value: 15
ScriptLog: Parsed mission: 11 value: 3
ScriptLog: Parsed mission: 12 value: 1399
ScriptLog: Parsed mission: 13 value: 31
ScriptLog: Parsed mission: 14 value: 7
ScriptLog: Parsed mission: 15 value: 0
ScriptLog: Parsed mission: 16 value: 0
ScriptLog: Parsed mission: 17 value: 0
ScriptLog: Parsed mission: 18 value: 0
ScriptLog: Parsed mission: 19 value: 0
ScriptLog: Parsed mission: 20 value: 0
ScriptLog: Parsed mission: 21 value: 0
ScriptLog: Parsed mission: 22 value: 0
ScriptLog: Parsed mission: 23 value: 0
ScriptLog: Parsed mission: 24 value: 0
ScriptLog: Parsed mission: 25 value: 0
ScriptLog: Parsed mission: 26 value: 0
ScriptLog: Parsed mission: 27 value: 0
ScriptLog: Parsed mission: 28 value: 0
ScriptLog: Parsed mission: 29 value: 0
ScriptLog: Parsed mission: 30 value: 0
ScriptLog: Parsed mission: 31 value: 0
ScriptLog: Parsed mission: 32 value: 0
ScriptLog: PreClientTravel
ScriptLog: Entry.StudentController.GetAuthUserName() - User Name: "#Joey", saved: "#Joey"
Log: URL: Adding default option Name=Recruit
Log: URL: Adding default option Class=AGP_Characters.AGP_Character
Log: URL: Adding default option team=255
Log: Browse: 109.70.148.116/Entry.aao?Name=Recruit?Class=AGP_Characters.AGP_Character?team=255
Log: Requested client version: 2.8.5.0
ScriptLog: Entry.StudentController.GetAuthUserName() - User Name: "#Joey", saved: "#Joey"
Localization: No localization: Engine.Progress.ConnectionSucceeded (int)
ScriptLog: Console Message: PunkBuster Client: Connected to Server 109.70.148.116:1716
Log: PunkBuster Client: Connected to Server 109.70.148.116:1716
ScriptLog: AAServerLoading - mat: T_AAO_UI.GUI.T_UI_GUI_Loading_A
ScriptLog: Level in AAServerLoading is: Entry.LevelInfo0
Log: Loading progress, viewports: 1
Log: Trying to call start loading progress
Log: Starting loading progress indicator
Log: Size of window: 1024 768
ScriptLog: AAPostLoginPage NotifyLevelChange PendingConnection:True
ScriptLog: AAPreLoginPage NotifyLevelChange PendingConnection:True
Log: Found loading prog function: 1110fe40, status 1110fe70
Log: Updating percentage 0 (Cleaning up old viewports)
Log: D3D9 Driver - width: 1024, percent 0
ScriptLog: Player (non bonlyspectator) leaving server
ScriptLog: Number of players after player leaves: 0
Log: Updating percentage 30 (Cleaning up old level)
Log: D3D9 Driver - width: 1024, percent 30
Log: Updating percentage -35 (Loading new level)
Log: Adjusted percent to positive: 35
Log: D3D9 Driver - width: 1024, percent 35
Log: NetMode now NM_Client
Log: Purging old objects
Log: Updating percentage 40 (Flushing old objects)
Log: D3D9 Driver - width: 1024, percent 40
Log: Starting garbage collection
Log: Updating percentage 50 (Collecting Garbage)
Log: D3D9 Driver - width: 1024, percent 50
Log: Collecting garbage
Log: Purging garbage
Log: Destroying movie
Log: Garbage: objects: 74177->72434; refs: 1117095
Log: Configuring audio
Log: Updating percentage 56 (Connecting To Audio Driver)
Log: D3D9 Driver - width: 1024, percent 56
Log: Configuring sounds
Log: Updating percentage 60 (Configuring Sounds)
Log: D3D9 Driver - width: 1024, percent 60
Log: Initializing map features
Log: Updating percentage 65 (Initializing map features)
Log: D3D9 Driver - width: 1024, percent 65
Log: Bringing Level Bridge.myLevel up for play (90) appSeconds: 314.871000...
Log: Kill off non-relevant actors
Log: Initialize touching actors
Log: Initialize scripting
Log: (Karma): Autodetecting CPU for SSE
Log: (Karma): Using SSE Optimizations
Log: Initialize relevant actors
Log: Updating percentage 75 (Initializing relevant actors)
Log: D3D9 Driver - width: 1024, percent 75
Log: Sorting actors
Log: Updating percentage 80 (Sorting Permanent Map Elements)
Log: D3D9 Driver - width: 1024, percent 80
Log: sorting net actors
Log: Updating percentage 84 (Sorting Network Controlled Map Elements)
Log: D3D9 Driver - width: 1024, percent 84
Log: sorting dynamic actors
Log: Updating percentage 85 (Sorting Dynamic Map Elements)
Log: D3D9 Driver - width: 1024, percent 85
Log: Processing antiportals
Log: Updating percentage 90 (Processing Map View Elements)
Log: D3D9 Driver - width: 1024, percent 90
Log: matching viewports to actors
Log: Spawning new actor for Viewport WindowsViewport
ScriptLog: Incoming username: ""
ScriptLog: Entry.StudentController.RestoreSavedUserNameAndPassword() Restoring user name & password from saved file
Warning: AGP_GameSinglePlayer Entry.AGP_GameSinglePlayer (Function AGP.AGP_GameInfo.Login:070A) Accessed None 'AccessControl'
ScriptLog: Entry.StudentController.GetAuthUserName() - User Name: "", saved: "#Joey"
Log: Login complete
ScriptLog: -----------WARNING-----------
ScriptLog: AGP_Pawn::SetTeamClass() Got a null SoldierClass - defaulting to Recruit
ScriptLog: -----------WARNING-----------
ScriptLog: -----------WARNING-----------
ScriptLog: Client Restart Failed.
ScriptLog: -----------WARNING-----------
Warning: StudentController Entry.StudentController (Function AGP.StudentController.ClientCloseMenu:001E) Accessed None 'myHUD'
ScriptLog: AGP_HUD::PostBeginPlay() - Creating HUD framework
ScriptLog: Parsed mission: 0 value: 1073632817
ScriptLog: Parsed mission: 1 value: 15
ScriptLog: Parsed mission: 2 value: 0
ScriptLog: Parsed mission: 3 value: 207
ScriptLog: Parsed mission: 4 value: 0
ScriptLog: Parsed mission: 5 value: 3
ScriptLog: Parsed mission: 6 value: 3
ScriptLog: Parsed mission: 7 value: 1
ScriptLog: Parsed mission: 8 value: 0
ScriptLog: Parsed mission: 9 value: 135
ScriptLog: Parsed mission: 10 value: 15
ScriptLog: Parsed mission: 11 value: 3
ScriptLog: Parsed mission: 12 value: 1399
ScriptLog: Parsed mission: 13 value: 31
ScriptLog: Parsed mission: 14 value: 7
ScriptLog: Parsed mission: 15 value: 0
ScriptLog: Parsed mission: 16 value: 0
ScriptLog: Parsed mission: 17 value: 0
ScriptLog: Parsed mission: 18 value: 0
ScriptLog: Parsed mission: 19 value: 0
ScriptLog: Parsed mission: 20 value: 0
ScriptLog: Parsed mission: 21 value: 0
ScriptLog: Parsed mission: 22 value: 0
ScriptLog: Parsed mission: 23 value: 0
ScriptLog: Parsed mission: 24 value: 0
ScriptLog: Parsed mission: 25 value: 0
ScriptLog: Parsed mission: 26 value: 0
ScriptLog: Parsed mission: 27 value: 0
ScriptLog: Parsed mission: 28 value: 0
ScriptLog: Parsed mission: 29 value: 0
ScriptLog: Parsed mission: 30 value: 0
ScriptLog: Parsed mission: 31 value: 0
ScriptLog: Parsed mission: 32 value: 0
ScriptLog: New Player id=22e43ba8cf596238f8f2726b4cbe5a4d
Log: completed loading
Log: Updating percentage 100 (Map Loaded, please wait while the map initialization completes.)
Log: D3D9 Driver - width: 1024, percent 100
Log: Collecting garbage
Log: Purging garbage
Log: Garbage: objects: 75522->75521; refs: 1153793
ScriptLog: StudentController.ProgressCommand Cmd 'menu:AGP_Interface.AADisconnectOptionPage' Msg1 'Connection failed' Msg2 ''
ScriptLog: Entry.StudentController.GetAuthUserName() - User Name: "#Joey", saved: "#Joey"
Log: URL: Adding default option Name=Recruit
Log: URL: Adding default option Class=AGP_Characters.AGP_Character
Log: URL: Adding default option team=255
Log: Browse: Entry.aao?failed?Name=Recruit?Class=AGP_Characters.AGP_Character?team=255
Log: Failed; returning to Entry
ScriptLog: AAPostLoginPage NotifyLevelChange PendingConnection:False
ScriptLog: AAPreLoginPage NotifyLevelChange PendingConnection:False
Log: GP=FALSE
Log: Spawning new actor for Viewport WindowsViewport
ScriptLog: Incoming username: ""
ScriptLog: Entry.StudentController.RestoreSavedUserNameAndPassword() Restoring user name & password from saved file
Warning: AGP_GameSinglePlayer Entry.AGP_GameSinglePlayer (Function AGP.AGP_GameInfo.Login:070A) Accessed None 'AccessControl'
ScriptLog: Entry.StudentController.GetAuthUserName() - User Name: "", saved: "#Joey"
Log: Login complete
ScriptLog: -----------WARNING-----------
ScriptLog: AGP_Pawn::SetTeamClass() Got a null SoldierClass - defaulting to Recruit
ScriptLog: -----------WARNING-----------
ScriptLog: -----------WARNING-----------
ScriptLog: Client Restart Failed.
ScriptLog: -----------WARNING-----------
Warning: StudentController Entry.StudentController (Function AGP.StudentController.ClientCloseMenu:001E) Accessed None 'myHUD'
ScriptLog: AGP_HUD::PostBeginPlay() - Creating HUD framework
ScriptLog: Parsed mission: 0 value: 1073632817
ScriptLog: Parsed mission: 1 value: 15
ScriptLog: Parsed mission: 2 value: 0
ScriptLog: Parsed mission: 3 value: 207
ScriptLog: Parsed mission: 4 value: 0
ScriptLog: Parsed mission: 5 value: 3
ScriptLog: Parsed mission: 6 value: 3
ScriptLog: Parsed mission: 7 value: 1
ScriptLog: Parsed mission: 8 value: 0
ScriptLog: Parsed mission: 9 value: 135
ScriptLog: Parsed mission: 10 value: 15
ScriptLog: Parsed mission: 11 value: 3
ScriptLog: Parsed mission: 12 value: 1399
ScriptLog: Parsed mission: 13 value: 31
ScriptLog: Parsed mission: 14 value: 7
ScriptLog: Parsed mission: 15 value: 0
ScriptLog: Parsed mission: 16 value: 0
ScriptLog: Parsed mission: 17 value: 0
ScriptLog: Parsed mission: 18 value: 0
ScriptLog: Parsed mission: 19 value: 0
ScriptLog: Parsed mission: 20 value: 0
ScriptLog: Parsed mission: 21 value: 0
ScriptLog: Parsed mission: 22 value: 0
ScriptLog: Parsed mission: 23 value: 0
ScriptLog: Parsed mission: 24 value: 0
ScriptLog: Parsed mission: 25 value: 0
ScriptLog: Parsed mission: 26 value: 0
ScriptLog: Parsed mission: 27 value: 0
ScriptLog: Parsed mission: 28 value: 0
ScriptLog: Parsed mission: 29 value: 0
ScriptLog: Parsed mission: 30 value: 0
ScriptLog: Parsed mission: 31 value: 0
ScriptLog: Parsed mission: 32 value: 0
ScriptLog: New Player id=22e43ba8cf596238f8f2726b4cbe5a4d
Log: MatchViewportsToActors: AGP_Interface.AAMainMenu
ScriptLog: StudentController.ProgressCommand Cmd 'menu:AGP_Interface.AADisconnectOptionPage' Msg1 'Connection failed' Msg2 ''
Log: Precaching: Entry.LevelInfo0
ScriptLog: MOTD1: Welcome to America's Army
ScriptLog: MOTD2:
ScriptLog: MOTD3:
ScriptLog: MOTD4:
ScriptLog: MOTD[0] is: Welcome to America's Army
ScriptLog: MOTD[1] is:
ScriptLog: MOTD[2] is:
ScriptLog: MOTD[3] is:
Log: Finished precaching geometry in 0.071 seconds
Log: Finished precaching textures in 0.161 seconds
Log: Trying to call ApplicationShutdown event
Log: ApplicationShutdown event completed.
Log: appRequestExit(0)
Localization: No localization: ArmyOps.General.Exit (int)
Exit: Preparing to exit.
Log: Purging garbage
Log: Unbound to Window.dll
Log: Unbound to Core.dll
Log: Unbound to Engine.dll
Exit: Game engine shut down
Log: Unbound to WinDrv.dll
Log: UViewport::Destroy() - About to destroy Console
Log: UViewport::Destroy() - About to destroy Canvas
Log: UCanvas::Destroy entered
Exit: Windows client shut down
Log: Unbound to D3D9Drv.dll
Log: Unbound to AGP_Gameplay.dll
Log: Unbound to AGP.dll
Log: Unbound to AGP_UI.dll
Log: Unbound to IpDrv.dll
Log: Unbound to DBAuth.dll
Log: Unbound to AGP_Effects.dll
Log: Unbound to Gameplay.dll
Log: Unbound to XInterface.dll
Log: Unbound to Fire.dll
Log: Unbound to Editor.dll
Log: Unbound to AGP_Characters.dll
Log: Unbound to AGP_Game.dll
Log: (Karma): Level Karma Terminated.
Log: Unbound to AGP_Interface.dll
Log: Unbound to AGP_Script.dll
Log: Unbound to AGP_Armory.dll
Log: Unbound to AGP_Inventory.dll
Log: Unbound to AGP_Vehicles.dll
Log: Destroying movie
Log: Unbound to ALAudio.dll
Log: Waiting for file streaming thread to finish...
Exit: OpenAL Audio subsystem shut down.
Log: Unbound to AGP_AI.dll
Log: (Karma): Level Karma Terminated.
NetComeGo: Close TcpipConnection 109.70.148.116:1716 08/11/11 11:15:36
Exit: Socket shut down
Log: Destroying movie
Log: Unbound to AGP_Objects.dll
Log: Destroying movie
Log: Garbage: objects: 76258->0; refs: 1153793
Exit: Object subsystem successfully closed.
Exit: Exiting.
Log: FileManager: Reading 0 GByte 25 MByte 966 KByte 344 Bytes from HD took 3.193002 seconds (3.193002 reading, 0.000000 seeking).
Log: FileManager: 1.426005 seconds spent with misc. duties
Uninitialized: Name subsystem shut down
Uninitialized: Memory Allocation Status
Uninitialized: Curr Memory 24.359M / 31.477M
Uninitialized: Peak Memory 346.220M / 349.754M
Uninitialized: Allocs 152187 Current / 9825151 Total
Uninitialized: Command line:
Uninitialized: Log file closed, 08/11/11 11:15:37